Privacy Policy

Last updated: July 10, 2026

1. Introduction

2. Who we are

Product name: theAIReply
Company name: Capslock
Website: https://theaireply.com
Application: https://app.theaireply.com
Support email: support@theaireply.com
Country: Pakistan
Address: Lahore, Pakistan

3. Information we collect

We may collect the following types of information:

3.1 Account information

• Full name
• Email address
• Password (stored securely in encrypted/hashed form)
• Business name
• Phone number (optional)
• Timezone and profile details

3.2 WhatsApp and messaging data

When you connect WhatsApp to our Service, we may process:

• WhatsApp Business account details
• Phone number IDs and business account IDs
• Messages sent and received through our platform
• Message metadata (timestamps, delivery status, direction)
• Contact names and phone numbers you store in the Service
• Campaign, template, and automation data

3.3 Technical and usage data

• IP address
• Browser type and device information
• Log files and error reports
• Usage activity within the application

3.4 Payment information

If you subscribe to a paid plan:

• Billing details are processed by our payment provider
• We do not store full credit card numbers on our servers

3.5 Information from Meta / WhatsApp

If you use “Connect with Facebook” or WhatsApp Cloud API features, we receive information from Meta Platforms Technologies in accordance with your authorization, which may include:

• WhatsApp Business Account (WABA) details
• Business phone number information
• Access tokens required to send and receive messages
• Webhook events related to your WhatsApp account

4. How we use your information

We use your information to:

• Create and manage your account
• Provide WhatsApp messaging, automation, campaigns, and related features
• Connect and maintain your WhatsApp Business integration
• Process subscriptions and billing
• Send service-related emails and notifications
• Improve, secure, and troubleshoot the Service
• Comply with legal obligations

We do not sell your personal data.

5. WhatsApp and Meta

Our Service integrates with the WhatsApp Business Platform provided by Meta.

When you connect your WhatsApp account:

• You authorize us to access your WhatsApp Business assets as permitted by Meta
• Message delivery and WhatsApp usage may be subject to Meta’s terms and pricing
• WhatsApp message charges are billed by Meta to your WhatsApp Business account (not by Capslock), where applicable
• Your use of WhatsApp is also governed by Meta’s policies, including the WhatsApp Business Terms and Meta Terms

We only use Meta/WhatsApp data to provide the Service to you.

6. How we share information

We may share information with:

6.1 Service providers

Trusted third parties that help us operate the Service, such as:

• Cloud hosting providers
• Database and storage providers
• Payment processors
• Email and infrastructure providers

These providers may only use your data to perform services for us.

6.2 Meta / WhatsApp

When you connect WhatsApp, necessary data is shared with Meta to enable messaging functionality.

6.3 Legal requirements

We may disclose information if required by law, court order, or to protect our rights, users, or the public.

We do not sell or rent your personal information to third parties for marketing purposes.

7. Data retention

We retain your information for as long as your account is active or as needed to provide the Service.

If you delete your account or request deletion, we will delete or anonymize your personal data within a reasonable period, except where we must retain it for:

• Legal compliance
• Dispute resolution
• Security and fraud prevention

WhatsApp session and message data may be retained according to your account settings and operational needs.

8. Data security

We use reasonable technical and organizational measures to protect your data, including:

• Encrypted connections (HTTPS/SSL)
• Secure password storage
• Encrypted storage of sensitive credentials (such as API keys and tokens)
• Access controls and monitoring

No method of transmission or storage is 100% secure. We cannot guarantee absolute security.

9. Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at: support@theaireply.com

10. Cookies and similar technologies

Our application may use cookies and similar technologies to:

• Keep you logged in
• Remember preferences
• Improve security and performance

You can control cookies through your browser settings. Some features may not work if cookies are disabled.

11. International data transfers

Your information may be processed and stored in countries other than your own, including where our servers or service providers are located. We take steps to ensure appropriate safeguards are in place.

12. Children’s privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

13. Third-party links

Our website may contain links to third-party sites (such as Meta, WhatsApp Manager, or payment pages). We are not responsible for the privacy practices of those sites.

14. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. Continued use of the Service after changes means you accept the updated policy.

15. Contact us

If you have questions about this Privacy Policy or your data, contact us:

Email: support@theaireply.com
Website: https://theaireply.com
Company: Capslock
Address: Lahore, Pakistan